Refund & Return Policy
Every Eclipse Beads order is checked before it is packed. Because our jewellery is worn directly on the body, we do not accept returns or exchanges for change of mind, fit, or styling preference.
When we will replace or refund
We will replace or refund your order if:
- The item arrived damaged or broken
- You received the wrong item
- Part of your order is missing
How to claim
Contact us within 7 days of delivery at eclipsebeads.store@gmail.com or on WhatsApp at +91 95618 13311, with:
- Your order number
- Clear photos of the item and the packaging
- An unboxing video, if you have one — this makes damage and missing-item claims far quicker to approve
We respond to every claim within 48 hours. Approved claims are resolved by replacement where stock allows, or by refund where it does not.
Refund timelines
Approved refunds for prepaid orders are issued to the original payment method within 5–7 working days of approval. For Cash on Delivery orders, refunds are made by UPI or bank transfer to details you provide.
What is not covered
- Change of mind, or the item not suiting your style
- Normal wear, tarnish or damage from misuse, moisture, perfume or chemicals
- Minor variation in colour or finish between product photographs and the item, caused by screen and lighting differences
- Claims raised more than 7 days after delivery
- Items returned without contacting us first
Undelivered and refused orders
If a Cash on Delivery order is refused or cannot be delivered after repeated attempts, it returns to us and no charge applies. If a prepaid order is returned undelivered, we refund the order value less shipping costs already incurred.
Questions about a specific order? Email eclipsebeads.store@gmail.com — we would rather sort it out than have you stuck with something you are unhappy with.